Privacy Policy

This Privacy Policy applies to information collected through the Bespoke Book Publishing website, contact forms, inquiry forms, email communications, telephone communications, online consultations, service purchases, and other interactions between you and Bespoke Book Publishing.

It applies to visitors, prospective clients, existing clients, authors, and other individuals who communicate with us or use our services.

This policy applies to information collected both online and through direct communication with our team where applicable.

Depending on how you interact with us, we may collect different types of information.

Personal Information

When you contact us, request a quote, purchase a service, or communicate with our team, we may collect information such as:

• Full name
• Email address
• Telephone number
• Mailing or billing address
• Company or organization name, where applicable
• Information about your book or publishing project
• Service preferences
• Project requirements
• Communication history
• Other information you voluntarily provide

Book and Project Information

When you use our publishing-related services, you may provide materials related to your project, including:

• Manuscripts
• Drafts
• Book outlines
• Book concepts
• Biographical information
• Author information
• Book descriptions
• Images
• Illustrations
• Cover concepts
• Formatting instructions
• Marketing materials
• Audio files
• Video materials
• Other content required to complete your requested service

We treat materials submitted for a project as confidential business and client information and use them primarily to provide the services requested by the client.

Payment Information

When you purchase services, payment-related information may be collected or processed through our payment providers.

We may receive information necessary to confirm and record a transaction, such as payment status, transaction reference, billing information, and related records.

Where payment information is processed through a third-party payment processor, that provider may handle payment information according to its own privacy policy and security practices.

Bespoke Book Publishing does not need to retain complete payment card details when those details are processed directly by a third-party payment provider.

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic location
• Date and time of website access
• Pages viewed
• Referring website
• Time spent on pages
• Website interaction information
• Language preferences
• General usage and analytical information

This information helps us understand how visitors use our website and allows us to improve website functionality, performance, security, and user experience.

Our website may use cookies, pixels, analytics tools, and similar technologies.

Cookies are small data files that may be stored on your device when you visit a website.

We may use these technologies to:

• Remember website preferences
• Improve website functionality
• Understand visitor behavior
• Measure website traffic
• Analyze marketing performance
• Improve our services and website experience
• Support advertising and remarketing activities where applicable
• Help detect suspicious or unauthorized activity

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of parts of our website.

We may use the information we collect for legitimate business purposes, including:

• Responding to inquiries
• Providing requested services
• Preparing quotations and proposals
• Processing service orders
• Communicating about your project
• Managing your account or client relationship
• Reviewing manuscripts and project materials
• Delivering publishing and related services
• Processing payments
• Providing customer support
• Sending service-related communications
• Improving our website and services
• Understanding customer needs and preferences
• Measuring marketing and advertising performance
• Preventing fraud, misuse, and unauthorized activity
• Maintaining business and transaction records
• Complying with applicable legal obligations
• Protecting our legal rights and business interests

We may also use information to contact you about services, offers, updates, or other information that may be relevant to your interests, subject to applicable laws and your communication preferences.

We understand that a manuscript may represent significant creative and intellectual value to an author.

Information and materials submitted to Bespoke Book Publishing for the purpose of providing services may include unpublished manuscripts, book ideas, characters, research, illustrations, personal stories, and other creative materials.

We do not claim ownership of your manuscript or other original creative materials merely because you submit them to us for a service.

Your project materials are used as necessary to provide the services you have requested.

Where third-party service providers, contractors, editors, designers, developers, marketers, or other professionals are involved in delivering a service, access to client materials may be limited to what is reasonably necessary to perform the assigned work.

We do not sell or rent your personal information as a business practice.

We may share information when reasonably necessary to operate our business and provide requested services.

This may include sharing relevant information with:

• Payment processors
• Website hosting providers
• Technology providers
• Email and communication platforms
• Analytics providers
• Designers, editors, writers, developers, or other service professionals working on a project
• Marketing or advertising service providers
• Professional advisors
• Legal or regulatory authorities where required

When information is shared with a service provider, we seek to limit the information provided to what is reasonably necessary for the relevant business purpose.

We may retain records of communications between you and Bespoke Book Publishing, including emails, messages, project instructions, service-related correspondence, and other communications.

These records may be used to:

• Provide customer support
• Maintain accurate project records
• Confirm project instructions
• Resolve disputes
• Improve service quality
• Protect our business and clients
• Comply with legal obligations

Where applicable and permitted by law, calls or other communications may be recorded or monitored for quality assurance, training, documentation, or security purposes.

We retain information for as long as reasonably necessary to:

• Provide requested services
• Maintain project and transaction records
• Fulfill contractual obligations
• Resolve disputes
• Prevent fraud
• Comply with legal, accounting, and regulatory requirements
• Protect our legal rights and business interests

The length of time information is retained may vary depending on the nature of the information and the purpose for which it was collected.

Certain U.S. states provide residents with additional privacy rights.

Depending on your state of residence and applicable law, you may have additional rights concerning access, correction, deletion, portability, objection, or restriction of personal information.

If you believe you have a privacy right that applies to your situation, you may contact us using the contact information provided on our website.

We will review applicable requests in accordance with relevant laws.

If you have questions about this Privacy Policy, want to request access to or correction of your information, or have concerns regarding the handling of your personal information, please contact Bespoke Book Publishing through the contact information provided on our website.

By using our website or services after an updated Privacy Policy has been posted, you acknowledge the updated policy to the extent permitted by applicable law.